Website privacy policy.

Snowball Operations LLC operates snowballoperations.com. This policy explains how we handle information when you visit this website or contact us about the studio, our games, or privacy.

Information from website visits

This is an informational company website. It does not offer website accounts, a newsletter, or a contact form. We have not added advertising or audience analytics. Images and fonts are served as part of the website.

Cloudflare hosts and protects this website. It processes technical information, such as your IP address and information about web requests, to deliver pages, maintain reliability, and help detect abusive traffic. See Cloudflare’s privacy policy for information about its processing.

Cookies and similar technologies

Our website code does not set advertising or analytics cookies or use browser storage to track visitors. Depending on the security features in use, Cloudflare may use cookies to distinguish legitimate visitors from automated traffic or remember a completed security check. Read more about Cloudflare’s security cookies.

You can manage cookies through your browser settings. Blocking security cookies may affect your ability to complete a security check or access the website.

Messages you send us

If you email us, we receive your email address, any name you provide, and the contents and attachments of your message. For a support inquiry, this may include the game, device, app version, and issue details you choose to share.

We use this information to respond to your request, investigate issues, and handle related follow-up. Please do not send passwords, payment-card details, or other sensitive information that is unnecessary for your inquiry.

Service providers and other disclosures

We use Cloudflare for website hosting and security and Google Workspace (Gmail) to send, receive, and store company email. These providers process information as needed to provide their services and may process it in countries other than the one where you live.

We may also disclose information when reasonably necessary to meet a legal obligation, respond to a lawful request, resolve a dispute, or protect people and the security of our services. We do not sell information collected through this website or share it for targeted advertising.

How long we keep information

We keep correspondence for as long as reasonably needed to address your request and related follow-up, maintain necessary business records, resolve disputes, or meet legal obligations. We consider the purpose, sensitivity, and ongoing relevance of the information when deciding how long to retain it, and delete it when it is no longer needed for those purposes.

Technical information processed by our hosting and security providers is retained according to the relevant service’s practices and the settings available to us. Deleted messages may remain in service-provider backups until those backups are replaced or expire.

Your choices and privacy requests

You can choose what information to include in a message. Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict its use. You may also have the right to complain to a data protection authority.

To ask a question or make a privacy request, email privacy@snowballoperations.com. Please describe your request and the correspondence it concerns. We may ask for reasonable information to verify that the request concerns your information.

Our games and other websites

This policy covers the company website and related correspondence. It does not cover information collected within our games. Each game will provide privacy information describing its own features, services, and data practices when prepared for distribution.

Other websites linked from this site have their own privacy practices. Following an external link takes you to a service we do not operate.

Changes to this policy

We will update this policy when our practices change and show the revised effective date above. You can find our current contact information on the Contact & Support page.